Digital Principle #2: Behind the customer-facing digital services there are digitally fluent employees administering highly automated and efficient digital back office systems eliminating almost all manual processing.
Local government authorities like the City of Canning provide a diverse range of services to our community, and in turn City of Canning employees are required to possess an extensive and varied array of skills. These skills are required to manage and operate range a number of different systems including associated data and networks. Critical to this, and as per Digital Principle #3, it is imperative our staff use these systems, data and networks in the most efficient and productive way.
With the nature of a contemporary workplace like the City of Canning it is essential a majority of staff possess digital fluency. Broadly speaking, digital fluency is a combination of:
digital, or technical, proficiency: able to understand, select and use the technologies and technological systems;
digital literacy: cognitive or intellectual competencies, which include being able to read, create, evaluate and make judgements and apply technical skills while doing so;
social competence, or dispositional knowledge: the ability to relate to others and communicate with them effectively.
There is a requirement for staff to be digitally fluent in an increasingly digitised society. If we work with fluency in the way we use technologies, we are able to keep ourselves safe online and take full advantage of life chance opportunities such as being able to apply for work, manage our finances, or be part of our local community.
“In the years ahead, digital fluency will become a prerequisite for obtaining jobs, participating meaningfully in society, and learning throughout a lifetime.”
(Resnick, M. (2002). Rethinking learning in the digital age. In G. Kirkman (Ed.) The global information technology report: Readiness for the networked word. Oxford, UK: Oxford University Press.
One of the most important skills for the workforce of the future will be critical thinking. Given how much “noise” there is in this digital age, staff must be able to sieve through huge volumes of data to establish which information is most relevant – and to make quick decisions based on this. Further to this the top 10 crucial new skills for a world driven by exponential technological change:
As shown in the following diagram, for digital transformation to be achieved digital innovation, supported by staff with a range of digital literacy skills, is required.
For the City of Canning to achieve digital transformation an ongoing program to address the current levels of digital fluency of the City's workforce will be implemented. The City recognises that to enable digital innovation, high digital literacy skills are required.