Your Feedback

Digital Principle #3: These customer facing and employee administered digital services will be deployed and modified with agility and will be continually monitored and measured to improve performance.

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Your feedback is so important

 

The City of Canning can only achieve its Smart City Vision and Strategic Community Plan of becoming a welcoming and thriving City if we constantly engage and learn from our community, customers and stakeholders.

We invite you to assist us to develop into a Smart City.

Our community engagement site is Your Say Canning which provides an opportunity for you to provide feedback and opinion on a range of initiatives at the City. And to provide input and feedback on this Digital Strategy please visit;

https://www.yoursaycanning.com.au/digital-strategy

As per our Digital Business Model continual improvement process all feedback will be presented to the City's Digital Strategy Project Board for review on a quarterly basis.

Engagement Report - April/May 2019

 

The City conducted internal and external engagement activities in April and May 2019, prior to submitting the strategy to Council in June 2019. A summary of that engagement is outlined below.

Why we engaged

The City of Canning can only achieve its Smart City Vision and Strategic Community Plan of becoming a welcoming and thriving City if we constantly engage and learn from our community, customers and stakeholders. The purpose of all the engagement is to get the stakeholders’ perspective, concerns and support on all aspects of the Digital Strategy.

How we engaged

April – May 2019

 

Two online surveys

 

2 staff World Café engagement sessions

 

Social Media – Facebook Campaign

 

Participants

70 engaged participants

132 informed participants

221 aware participants

Engagement Conclusion - Main themes from the engagement

 

Canning's digital future

Mobile workforce – need to be able to access any internal content, from anywhere and any device. Projects such as mobility/mobile device management​, Office 365, public Wi-Fi, corporate network, OneCouncil and others will deliver the mobile future.

More digital interactions with the community – to increase digital / online services to our customers.

Data – needs to be spatial, current and accessible. Need to drive the City to be data centric.

Digital Literacy - promote digital skills within the City and educate City staff to use technology and data.

Top 5 digital/online services

Rate Payers / Customer information portal - The ability to pay rates, change personal details or arrange for a payment plan online.

Lodge and track Planning/ Building requests/ issues - The ability to lodge and track building and/or planning related requests or issues online.

The ability to lodge general enquiries online.

The ability to view nearby services, facilities and projects via an online map.

Waste & Litter - The ability to lodge and track waste and litter requests or issues online.

Digital Strategy improvements

Include a section on “How”  the strategy will be implemented

Strategy website to be simpler and leaner with more images to relay the information.

 

Address funding and resourcing commitment for all projects.

 

Real life examples to explain different section of the strategy.

Full Engagement Report

 

Contact Us

 

To make direct contact with the City regarding this Digital Strategy or the engagement report please use the contact form below;

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