Digital Transformation Roadmap

Digital Principle #3: The City's customer facing and employee administered digital services will be deployed and modified with agility and continually monitored and measured to improve performance.

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Our digital journey

 

The City of Canning has already begun its digital transformation. We currently have an excellent building and planning online application service, and our online bin service form is also heavily used by our community. These services work well because they are easy to use, and are tightly integrated with our internal systems, and as a result we can process and deliver these services efficiently and effectively. We now wish implement the same integrated, efficient and effective methodology across all our service areas, both internally and externally.

The image below illustrates our 'digital maturity', where we are now and where we intend to be in 2023.

Western Australia Government Digital Service Maturity Model https://www.wa.gov.au/government/publications/digital-services-definitions-and-examples

Digital Strategy schedule

 

The history and schedule to implement the City of Canning Digital Strategy is summarised below;

  • This Digital Strategy is identified in the City's 2017 Strategic Community Plan as a supporting document and key performance indicator.​

  • Development of the strategy begins in September 2017.

  • In March 2018 an internal project was initiated to formalise development of the strategy and the Digital Strategy Project Board formed with the main output of the project identified as: To set the City of Canning up as a leading digital organisation in Australia with benefits being enjoyed by residents and visitors. 

  • At the June 2018 Ordinary Council Meeting the following Notice of Motion was presented;

​"That Council requests the Chief Executive Office to include within the City’s Digital Strategy a Smart City Vision (‘the Vision’) for the City of Canning:

a) The Vision should address how the City of Canning can be a leader in this field, by using data connected sensors and related devices and other Smart City initiatives (which may not necessarily be digitally associated), and should outline possible implementation timeframes and budgetary requirements; 

b) The Vision should address how the associated infrastructure can achieve long term economic and environmental savings for the City’s ratepayers and residents; and

c) The Vision is to be presented along with the Digital Strategy, no later than the December 2018 Ordinary Council Meeting.​"

  • Development of the Digital Strategy continues throughout 2018.

  • The City responds to the Notice of Motion with the following;

The City's Digital Strategy (this web site) contains the City's Smart City Vision​.

a) The Smart City Vision​ outlines the use of data and technology to achieve the five Smart City goals - Smart Living, Smart People, Smart Environment, Smart Performance and Smart Business. The Digital Strategy will provide the technological framework within which the Smart City Vision will be achieved.

As stated in the Digital Business Model section funding for digital projects is accounted for in the City's Long Term Financial Plan and approval is via the City's normal budgeting process.

The City highlights the successful application for a Federal Government Smart Cities and Suburbs Program Grant for the Wharf Street Basin: A Next Generation Community Park project. A copy of the application is available here. The application details the use of data connected sensors and other digital tools, along with non-digital components, that the City of Canning will use to deliver this Smart City project. The City notes that this was one of only two successful applications from Western Australia.

b) Each of the five goals associated with the City's Smart City Vision (Smart Living, Smart People, Smart Environment, Smart Performance and Smart Business) outline how the City will deliver economic and environmental benefits for the City's ratepayers and residents.

c) The Smart City Vision was presented to the City's Council at a Strategic Issues Briefing session on 5 December 2018.

  • The City of Canning will complete it's Digital Strategy as per the following schedule;

January 2019 – feedback received from Council and incorporated into the Digital Strategy.

April 2019 – release for public and internal engagement. Methods for external engagement include Your Say Canning, website, email and post. Internal engagement will be a series of workshops.

June 2019 – presented to Council for endorsement.

Digital Strategy Board decisions

 

December 2018

  • Board accepts the Digital Strategy key performance indicators.

  • Board accepts the addition of the Executive Manager People and Performance, Executive Manager Build Canning and Executive Manager Statutory Planning to the Digital Strategy Project Board.

  • Board accepts the following schedule for the release of the strategy

January 2019 – feedback received from Council and incorporated into the Digital Strategy.

February 2019 – release for public and internal engagement. Methods for external engagement include Your Say Canning, Community Advisory Group, website, email and post. Internal engagement will be a series of workshops.

March 2019 – public and internal engagement feedback consolidated into the Digital Strategy.

April 2019 – presented to Council for endorsement.​

  • Board accepts locking the Digital Strategy at the end of January to facilitate the engagement process.

  • Board endorses the recruitment of a Digital Education Officer with a short term focus on delivering digital education material. Highlights that the People and Performance sub-program, through the Learning and Development team, will need to take a strategic view of employee digital competencies.

January 2019

  • Board reiterated the requirement to obtain feedback from Council.

  • Board endorsed engaging external vendors to provide design and interactive improvements to the strategy.

  • Board agreed that the interactive visualisation of the Digital Strategy will be designed to also be printed.

February 2019

  • Board endorsed the role of "Digital Strategy Lead". This role will be committed for three months to finalising the strategy, reviewing the Connect Canning budget, reviewing the projects and proposing procurement and implementation strategies (including a possible “Digital Strategy Projects Team”). The Connect Canning GIS Leader will fill this role.

 

March 2019

  • Board identified and endorsed the priority of each of the projects.

  • Project Sponsor and Project Manager agreed to delay presenting the Digital Strategy to Council for one month due to the delay in the engagement process.

April 2019

  • Project Sponsor and Project Manager agreed again to delay presenting the Digital Strategy to Council for one month due to the delay in the engagement process.

May 2019

  • Board endorsed Executive Manager People and Performance to be invited onto the project board.

  • Board decided that project reporting to the board will be by exception.

  • Board endorsed a separate board to oversee the Wharf St Basin Smart Cities and Suburbs project.

  • Board supports the development of partnerships that are not profit motivated.

Digital Strategy Change Log

January 2019

  • New page added for Digital Partnerships.

  • New page added for Digital Projects.

  • Engagement section added.

February 2019

April 2019

  • Project listing updated.

  • Minor cosmetic changes.

May 2019

  • Projects added and updated.

  • Engagement report included.

  • Engagement feedback incorporated, including changes to the home page, project page, feedback page, business model and roadmap.

  • Smart Environment goal modified due to feedback.

  • Data principle modified due to feedback.

  • Partnership page updated

  • Site downloaded and recorded in City EDRMS.

June 2019

July 2019

  • Digital Projects list updated to reflect budget preparations.

  • Digital Strategy endorsed by Council at the July Ordinary Council Meeting.​​

 

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