Digital Projects

Digital Principle #3: These customer facing and employee administered digital services will be deployed and modified with agility and will be continually monitored and measured to improve performance.

Digital Strategy projects

 

On this page we list the projects that are being undertaken within this Digital Strategy. We provide a short overview and status of the project as well as the alignment of the project with our Digital Principles and Smart City Vision goals.

Note, these are projects currently planned or projected. Based on our continual improvement loop and approval process these projects may change.

Project index

  • Wharf Street Basin: A Next Generation Community Park​

  • Systems

    • OneCouncil

    • OneBooking

    • Information Security Management System (ISMS)

    • Intranet - Learn, Inform, Network, Connect

    • Office 365

    • Digital education program

    • Digital project and change management

    • Disaster recovery

  • Connected technology

    • Corporate network

    • Mobility/Mobile device management​

    • Public Wi-Fi

    • TechnoGym/My Wellness customer experience

    • Internet of Things pilot

    • LED digital communication

  • Online services

  • Data and business intelligence

    • Information management

    • Data dashboards

    • Open data

    • Open GIS

    • Happiness index

    • Data Privacy Policy

    • Process mapping

  • Location intelligence

    • Enhanced GIS integration

    • Virtual reality pilot

    • Datum modernisation - GDA2020

    • Digitising spatial data (no more paper maps)

    • Remote sensing pilot

    • Automation of feature extraction

    • Predictive analysis using Big Data 

    • Business mapping

    • Community telecommunications mapping

Wharf Street Basin: A Next Generation Community Park - Smart Cities and Suburbs Program Grant 

The City was awarded a federal government Smart Cities grant for the Wharf St Basin (part of the Canning City Centre project). With this project we will redefine the future of inaccessible water retention basins through the redevelopment of Wharf Street Basin into a Next Generation Community Park that embraces smart design and smart technology to deliver opportunities for recreation and education, and improvements to natural systems, within a piece of multifunction drainage infrastructure. 

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 3-Agile digital services, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People, Smart Environment, Smart Performance​

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SYSTEMS 

OneCouncil

The City is replacing its current core business systems with a single, integrated solution.  This new solution is called OneCouncil, which once implemented will provide the City with many improvements in productivity, operating costs, and enable the City to meet ratepayers' expectations of a more efficient and higher quality customer service experience. 

  • Status: In 2018 the City implemented the finance, human resource, performance, payroll and asset management modules and in 2019/2020 the City will be implementing the enterprise budgeting, records management and core property and rating modules.

  • Digital Principle alignment: 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart Performance, Smart People

OneBooking

OneBooking is the City's system that will provide a single site for customers to be able to book a place or course at the City of Canning. Places include ovals, halls and rooms while courses involve one or many classes. At the completion of this project our customers will be able to make an online bookings for a range of facilities, courses and events at the City of Canning.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 3-Agile digital services, 5-Changes

  • Smart City alignment: Smart People, Smart Performance

Information Security Management System (ISMS)

This project is to deliver an IT Security Framework, an updated IT risk assessment, the development and mapping of IT policies to the ISMS assessment under ISO/AS 27001:2013, development of an IT Security Awareness Training Program and project plan for the implementation of the ISMS.

  • Status: In progress

  • Digital Principle alignment: 2-Digitally fluent employees, 5-Changes

  • Smart City alignment: Smart Performance

Intranet - Learn, Inform, Network, Connect (Linc)

We will be migrating our existing internal intranet onto the same platform as our public website and in the process redefine the way we communicate and provide digital services to our own staff.

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions

  • Smart City alignment: Smart People

Office 365

The City will be implementing Office 365 services to maximise opportunities for communication, collaboration and mobility.

  • Status: In progress

  • Digital Principle alignment: 2-Digitally fluent employees, 3-Agile digital services

  • Smart City alignment: Smart People

Digital Education Program

The City's Digital Education Program concerns the development and design of face-to-face and e-learning training material in-line with Canning business and system processes; including optimising the onboarding process. The goal of this program is to develop sustainable training programme to address the digital fluency competencies of current and new staff.

  • Status: Planned for 2019/20

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart People, Smart Performance

Digital project and change management

To ensure an orderly and managed implementation of the Digital Strategy projects a program of works supported by an efficient change management regime will be implemented.

  • Status: In progress, ongoing

  • Digital Principle alignment: 3-Agile digital services, 5-Changes

  • Smart City alignment: Smart People, Smart Performance

Disaster recovery

This project will implement failover data center facilities for the City of Canning, along with suitable connectivity and management platforms, to enable the City to ensure its core business systems continue to function in the event of a major disaster at either of its data centers.

  • Status: Completed

  • Digital Principle alignment: 2-Digitally fluent employees, 3-Agile digital services

  • Smart City alignment: Smart Living, Smart People

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CONNECTED TECHNOLOGY

Corporate network

Our current network is a mix of technologies and vendors built up over a number of years. As a result, some City locations have better telecommunication services than others and some locations are better placed to expand for future needs. With rapidly changing technology and needs, the telecommunications network needs to be robust, flexible and secure. We will build a network with the capacity to support future demand on City systems and data from our customers and enable staff to work flexibly at all major locations at the City.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 5-Changes

  • Smart City alignment: Smart Performance

Mobility/Mobile device management

Enabling a mobile workforce will assist the City to deliver efficient services to the community. This will be accomplished by ensuring appropriate staff are equipped with laptops and phones, along with immediate access to the City's systems and data, so as to be able to deliver services in an efficient and effective manner, wherever, whenever.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart People, Smart Performance

Public Wi-Fi

The City is implementing a number of public Wi-Fi locations at its leisureplexes, libraries and selected outdoor locations. In addition to providing public internet access the services will allow the City to communicate directly with users of the services.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs

  • Smart City alignment: Smart Living, Smart People

TechnoGym/My Wellness customer experience

This project will be installing the MyWellness/Technogym equipment and digital software solution at the Riverton and Cannington Leisureplexes, which includes staff and customer portals, integration with our OneBooking system and a customised app. This solution is a connected wellness experience that will build our customers fitness and health goals in a fast, easy and fun way.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 3-Agile digital services

  • Smart City alignment: Smart Living, Smart People, Smart Business

Internet of Things pilot

The City of Canning will be conducting an Internet of Things pilot to develop capabilities and knowledge around water monitoring and asset management.

  • Status: Complete - http://canning.simplycity.net.au

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart Environment

LED digital communication

Phase 1 - Display Screens (Internal)

Implementation of this project will provide an integrated, modern and professional internal digital information system for members and patrons of the Leisureplex facilities.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 3-Agile digital services

  • Smart City alignment: Smart Living, Smart Business, Smart Performance

 

Phase 2 – LED Screens (external)

This project will see the installation of large electronic LED screens on external walls of the Leisurplexes. These LED screens will be controlled in conjunction with the phase 1 internal display screens and will provide Leisureplex patrons and local traffic with information regarding the City.

  • Status: Planned 2019/2020

  • Digital Principle alignment: 1-Customer needs, 3-Agile digital services

  • Smart City alignment: Smart Living, Smart Business, Smart Performance

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ONLINE SERVICES

Public web site track 1 - platform migration

The City will migrate from its existing website Content Management System (CMS) to the Kentico platform. The City has identified that Kentico will provide a CMS architecture that will enable the City to develop and deliver a range of online services to its community and customers.

  • Status: Completed March 2019.

  • Digital Principle alignment: 1-Customer needs, 3-Agile digital services, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart Performance

Public web site track 2 - lean content

With our web site the City will adopt lean principles to maximise customer value whilst minimising waste. “lean content “ can be defined as content that is part of a continuous optimisation cycle where the content is not the end goal, rather how well the customer’s needs were addressed. Ideas guided by customer personas flow into content production which creates data that defines how well that topic, type of content and channel all performed. These insights then go back into the “loop” of continuous content development.

  • Status: In progress

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart Performance

Public web site track 3 - digital services

The digital services track is focused on enabling our community to transact with the City digitally, championing the mantra of digital first. The City of Canning provides a number of services across a range of departments and we recognise that by delivering services online we can be more efficient, productive and deliver successful outcomes for our customers. These online services will include;

... the ability for our residents to log requests and issues online for the following;

  • waste bins

  • vehicles

  • litter

  • holiday watch

  • fire and other hazards

  • dog attacks and nuisance animals

  • tree issues

  • pests and vermin

  • park, road, kerb, verge, footpath, signage and all types of asset maintenance

  • new signs, footpaths, streetlights and other assets

  • crossover damage

  • graffiti

  • food and noise complaints

  • pool inspections

... the City's ratepayers are able to perform the following online;

  • pay rates and see payment history and current balance

  • set up rates payment plans

  • change and update contact details

 

... our customers are able to perform the following online activities;

  • lodge and track new animal and renewal registrations

  • lodge and track building/planning applications

  • lodge and track health permit applications

  • lodge and track verge permit applications

  • lodge and track crossover applications

 

...our residents and ratepayers provided with detailed information about their property and surrounding community;

  • bin and verge collection days

  • local facilities such as parks, libraries, leisure centres, community facilities

  • minor and major projects

 

... an integrated and diverse online booking system enabling our customers to;

  • view and book a wide range of City facilities including halls, courts, parks, swim school, leisureplex classes, activities and events.

... an online epetitions platform.

  • Status: In progress, ongoing

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart Living, Smart People, Smart Performance, Smart Business​

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DATA AND BUSINESS INTELLIGENCE

Information management

Information governance as defined by Gartner is the "specification of decision rights and an accountability framework to encourage desirable behaviour in the valuation, creation, storage, use, archival and deletion of information. Includes the processes, roles, standards and metrics that ensure the effective and efficient use of information in enabling an organisation to achieve its goals”. To ensure the City manages its critical information assets we will be conducting an Information Management Maturity assessment. The Maturity model is essentially used for assessing and/or achieving compliance as it allows for the measurement of a maturity level and, by identifying the gap between the current and pursued level, allow the planning of efforts, priorities and objectives in order to achieve the goals proposed. Following the assessment a series of remediation projects to achieve best practice information management will be implemented.

  • Status: In progress

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart People, Smart Performance​​​

Data dashboards

The City of Canning recognises the importance of data analytics and the power of this data to inform us to make better decisions. We will be implementing a number of business intelligence tools and dashboards that will enable our staff to make decision and take action for the benefit of our customers and community.

  • Status: Planned for 2019/2020

  • Digital Principle alignment: 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions

  • Smart City alignment: Smart People, Smart Performance

Open Data

The City is publishing data on the Western Australia Open Data portal at https://catalogue.data.wa.gov.au/organization/city-of-canning. The City intends to make it’s data freely available via this platform, where appropriate, to increase transparency and accountability in order to provide better services to the community, efficiencies and for economic and innovation opportunities in the City.

  • Status: In progress, ongoing

  • Digital Principle alignment: 1-Customer needs, 4-Data driven decisions

  • Smart City alignment: Smart Performance, Smart Business, Smart People.​

Open GIS

Ensuring spatial data is openly available in CAD format to be used by non GIS staff for their day to day tasks. Provide a structured environment to support the use of core spatial data with CAD software. Timely access will allow staff to make informed decisions that affect the Canning’s community.

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 1-Customer needs, 4-Data driven decisions

  • Smart City alignment: Smart Performance, Smart Business, Smart People.​​

Happiness/Satisfaction Index

The City interacts with its community on a daily basis and the ability to determine quickly and accurately the "mood" of our community will ensure that we can identify areas of concern, as well as those areas that our community is happy with. Initially we will be installing artificial intelligence software to analyse calls to our contact centre, which will be able to recognise speech patterns to determine the "happiness" of the caller. Subsequent activities will be technology implementations to measure the happiness of our community as they interact in our physical spaces (for example libraries and leisureplexes) and through our website.

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 1-Customer needs, 4-Data driven decisions

  • Smart City alignment: Smart Performance, Smart People.​​

Data Privacy Policy

Digital Principle #4 states that the City will ensure the privacy of our customers. This will entail the development of a comprehensive Data Privacy Policy whereby the City will review how we collect, store and use customer information, and how we communicate with our customers. We will then update our existing personal information disclaimer to be a comprehensive, and best practice, Data Privacy Policy which will manage and minimise any privacy risks so that our customers and community can have complete confidence in how the City communicates, collects, stores and uses customer data.

  • Status: Planned for 2019/2020

  • Digital Principle alignment: 4-Data driven decisions, 5-Change

  • Smart City alignment: Smart Performance​

Process mapping

The City is committed to ensuring that it puts in place process that are efficient and sustainable. We have implemented a program of recording our processes to understand and ensure consistency, problem identification and resolution, benefit realisation and change management. An example of the City's process mapping is the process map embedded within this Digital Strategy, which outlines the City's Digital Project lifecycle.

  • Status: In progress, ongoing

  • Digital Principle alignment: 2-Digital fluent employees, 3-Agile digital services, 4-Data driven decisions, 5-Changes

  • Smart City alignment: Smart Performance, Smart People.

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LOCATION INTELLIGENCE

Enhanced GIS integration

GIS aims to integrate with other systems and applications that store data that could be spatial in nature. This will surpass the standard integration with the ERP. Visualizing the data on a map will assist users gain insight into their data and empower them with tools for evidence based decisions. 

  • Status: Planned 2020/2021

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People, Smart Performance

Virtual reality pilot

Pilot virtual reality to enhance the staff experience on visualization of 3D buildings and infrastructure, this cutting edge technology will improve the level of understanding design concepts leading to better decision making. 

  • Status: Planned for 2019/2020

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People, Smart Performance

Datum modernisation - GDA2020

Australia sits on one of the Earth’s fastest moving tectonic plates which has been moving 70 millimetres per year. By 2020, Australia will have moved 1.8 metres north east. Physical locations in Australia are currently identified using coordinates set by GDA94 which are now being updated to Australia’s location in 2020 by Geoscience Australia and the Intergovernmental Committee on Surveying and Mapping (ICSM).

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People, Smart Performance

Digitising spatial data (no more paper maps)

The City has historic maps that are still relied upon and often these maps can be in poor condition. The City cannot exist without it's history and salvaging the data on these maps is very important. The aim of this project is to digitise the City's historical maps. 

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 2-Digitally fluent employees, 5-Changes

  • Smart City alignment: Smart People, Smart Performance

Remote sensing pilot

A collaboration across the various City sub programs and academia within Western Australia to ascertain how remote sensing data can be utilised in enhancing the City’s strategy development and operational processes. The pilot is expected to guide the City in developing the best approach to acquiring suitable remote sensing data with a view to process the data for effective analysis to inform the City’s decision making process. The City has been using remote sensing data effectively to assess urban canopy cover and other land cover types as a basis for the development of the City’s Urban Forest Strategy. The intention of this pilot is to explore other uses where remote sensing can be used to benefit the City. 

  • Status: Planned for 2020/2021

  • Digital Principles: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart People, Smart Environment

 

Automation of feature extraction

We are in the midst of geospatial revolution, where aerial photos for aircraft, satellite imagery, drone aerial capture provide with high  resolution, multispectral images and LiDar, which provides valuable data that can be machine read to identify features on ground. The City will maximize on this technology to collect and analyse spatial data. This will also increase the frequency of data updates to allow staff to perform trend analysis.

  • Status: Planned for 2020 to 2023

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People, Smart Performance

 

Predictive Analysis using Big Data  

The City will begin to integrate its CRM and GIS systems allowing customer requests to be displayed geographically. This has the potential to allow the real time analysis and prediction of issues.

  • Status: Planned for 2020/21

  • Digital Principle alignment: 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People, Smart Performance

Business mapping

Implementation of this project will allow the City to track changes in residential spending inside and outside of its boundaries to determine local leakage levels. This insight will assist Canning to identify opportunities to attract new business investments to fill in the economical gaps and reduce spending leakage.

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 3-Agile digital services, 4-Data driven decisions

  • Smart City alignment: Smart People, Smart Living, Smart Business

Community telecommunications mapping

Core to a "Smart City" is the availability and accessibility of high speed internet. This project will map the National Broadband Network (NBN) within the City's boundaries to provide an accurate picture to existing and new residents as to the best telecommunication options.

  • Status: Planned for 2020/2021

  • Digital Principle alignment: 1-Customer needs, 2-Digitally fluent employees, 4-Data driven decisions

  • Smart City alignment: Smart Living, Smart People

 
 
 
 
 
 

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