Draft Stage: 2/4

Current Network

Our current network is a mix of technologies and vendors built up over a number of years. As a result, some City locations have better telecommunication services than others and some locations are better placed to expand for future needs. With rapidly changing technology and needs, the telecommunications network needs to be robust, flexible and secure.

Our Future Network

To move forward as an organisation, we will need to let go of legacy telecommunication processes, systems and technologies. We must also adopt new processes, systems and technologies that will enable the City to provide services that are quick, easy and secure for both our customers interact with the City and our staff to provide support.

 

This will enable our staff to provide improved support and focus on activities that add maximum value to our customers and maximise value for our ratepayers. We must build a network with the capacity to support future demand on City systems and data from our customers and enable staff to work flexibly at all major locations at the City. Some of the telecommunication projects that will be implemented include assessing the current network state and architecting the network for expansion of the Public Wi-Fi available across the City.

 

The new network will be:

  • Robust, flexible and secure

  • Leverage current and future technologies

  • Meet current and future needs

  • Simplified and consolidated from a management perspective

Our Path to the Cloud

There is a great deal of hype around moving to “the cloud”. The reality is that almost everyone is already using cloud based services on a daily basis whether it’s banking, email and social media. The City is already using some cloud-based services and given the broad range of services.

 

What are the benefits of cloud? Done correctly it ensures services are available from anywhere and resilient to infrastructure failures. Cloud typically enables mobility for our staff and customers by default – the applications work on any device from anywhere with an internet connection.

 

What will we be doing? First we will be consolidating and simplifying systems. We will assess the benefits of moving systems and services to the cloud from a cost, benefit and support perspective. We will ensure that the systems work together and have a secure, integrated authentication system.

Current Needs

  • Organically growing demand for mobile/wireless telecommunication solutions

  • No coordinated approach to capture telecommunications requirements across the City.

  • No clearly defined strategy for delivering requirements based on priority/need

Actions

  • Identify legacy telecommunication processes, systems and technologies

  • Simplify, consolidate and standardise telecommunications infrastructure where possible.

  • Expand and upgrade network infrastructure to key City locations to support initiatives

  • Continue to maintain the reliability of the network as it importance increases

  • Move our email system to the cloud, with other staff applications to follow

Expected Benefits

  • Fit for purpose Telecommunications and infrastructure - it just works.

  • Meets current and future needs while maintaining security and availability

  • Cost Effective – speed, throughput, matches service criticality and requirements

  • Reduced support effort (so we can focus on more productive activities) and better value for money

  • Staff mobility is enabled by having more flexible access to systems.

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